will nordstrom return shoes without box

will nordstrom return shoes without box

Nordstrom is a renowned retail store that offers a wide range of products, including shoes. Many customers often wonder whether Nordstrom accepts shoe returns without the original box. In this article, we will explore this question from various perspectives to provide a comprehensive understanding of Nordstrom’s return policy regarding shoes without a box.

Nordstrom’s Return Policy

will nordstrom return shoes without box

Nordstrom has a customer-friendly return policy that aims to ensure customer satisfaction. According to their official return policy, Nordstrom generally accepts returns within 180 days of purchase, provided the item is in its original condition and accompanied by the original receipt or packing slip. However, the policy does not explicitly mention the requirement of a shoe box for returns.

Reasons for Returning Shoes without Box

There can be various reasons why customers may need to return shoes without the original box. Some common scenarios include:

  1. The shoe box was damaged during shipping or handling.
  2. The customer discarded the box before realizing the need for a return.
  3. The shoes were a gift, and the recipient does not have the original box.

Customer Experiences

Customer experiences regarding Nordstrom’s return policy for shoes without a box can vary. Some customers have reported successful returns even without the original box, while others have faced difficulties. It is essential to note that individual store associates may exercise discretion in accepting returns without a box.

Store Associates’ Discretion

Nordstrom empowers its store associates to make decisions on returns based on individual circumstances. Therefore, the acceptance of shoe returns without a box may depend on the specific store and the associate assisting the customer. It is advisable to approach the store directly and inquire about their specific return policy regarding shoes without a box.

Return Methods

Customers who wish to return shoes without the original box can utilize various return methods:

  1. In-store return: Customers can visit a Nordstrom store and discuss their return with a store associate. The associate will assess the condition of the shoes and decide whether to accept the return.
  2. Online return: Customers can initiate a return through Nordstrom’s online platform. They may need to provide additional details and explanations regarding the absence of the shoe box. The return will be evaluated by Nordstrom’s customer service team.

Tips for Successful Returns

To enhance the chances of a successful return without the original shoe box, customers can follow these tips:

  • Keep the receipt or packing slip as proof of purchase.
  • Ensure the shoes are in a clean and unused condition.
  • Provide a valid reason for the absence of the shoe box.
  • Be polite and understanding when discussing the return with store associates or customer service representatives.


While Nordstrom’s return policy does not explicitly state whether shoes can be returned without the original box, customer experiences suggest that returns without the box may be accepted on a case-by-case basis. It is recommended to contact the specific Nordstrom store or utilize their online return process to inquire about their policy and increase the chances of a successful return.

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